INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Great care has been taken to ensure true accuracy of all product colours and styles are shown on our website. However, occasionally we are supplied incorrect images, descriptions and/or samples that may vary from the final product delivered to us. We will refund any orders where the product does not match our website.

Where can I view my sales receipt?

You can view your information, including copies of your receipts on the Orders page.

Please be aware that this is only possible if you signed up online. In all other cases or if you have any questions related to your sales receipts, you can reach out to our billing team directly through admin@boydsolar.com.

How can I return an item?

If you are not 100% satisfied with your purchase from da-depot, you can return your item(s) for a full refund within 30 days of purchase. Returns must be unworn, in the state you received them, and in the original packaging. Some items ship with an attached security tag, and merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund

To initiate a Return, Exchange or Warranty please fill out this form → Returns Form

Will you restock items indicated as “out of stock?”

We restock items as quickly as we can. Be sure to check the item listing for.

Where can I ship my order?

Items purchased online from BOYDSOLAR.com ship within the continental US, Alaska, Hawaii and Puerto Rico. No shipments can be made to P.O. Box addresses, United States territories, or addresses outside of the United States. You may not export any products purchased online from BOYDSOLAR.com.

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